Connect With Us About Photophobia

We offer hassle-free 30-day returns on all non-prescription products. If something doesn’t fit or feel right, just let us know — we’ll make it right.

For prescription sunglasses, we don’t offer standard returns, but we’ll work closely with you to resolve any issues. Your comfort is our top priority.

Most orders ship within 3-5 business days.If you’ve ordered prescription lenses, please allow 5-7 business days for lens customization before shipping.

All orders ship from the U.S., and tracking information will be emailed to you as soon as your order goes out.

We’re a small team, but a responsive one! You’ll typically hear back from us within 1 business day, often much sooner.

If your question is time-sensitive, please note that in your message and we’ll do our best to prioritize it.

We’re a family-owned company based in New Jersey.

Soothe was started after seeing our aging parents struggle with light sensitivity — and how hard it was to find sunglasses that actually addressed medical needs and looked good.

We built Soothe to fix that, and we’re proud to be helping others who face the same daily discomfort.

Absolutely. Behind the screen is a small team of real people who care — not chatbots or outsourced scripts.

Whether you’re unsure about sizing, lens tint, or anything else, we’re here to help you find what works.